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Frequently Asked Questions (FAQs) Products | Ordering | Shipment | Payment | Returns | Reprints
Website | Article Submissions
| Personal Advice & Consultations |
Newsletter We receive hundreds of questions each week pertaining to advocacy, our website, products, ordering, shipment - you name it. Here are a few of the more frequently asked questions. What
is an E-book and how can I use it? An
e-book, sometimes called an electronic book, is an electronic or digital
equivalent of a conventional printed book. The e-book is a searchable
and printable PDF file that is saved on your hard drive. This is not
a CD-ROM that comes with the book. Ordering How do I order your products? Visit our online store to learn about our products, specials and other information related to your ordering needs. Do you offer student discounts? Yes. Visit our Student Discount page for details. Do you
offer exam texts to instructors? Yes.
Visit our Academic
Sales page for details. How
long until I receive my order? Three
to five business days. How will my order be shipped? It depends on the size of your order. Generally 2 books or less (depending on size) ship by United States Postal Service Priority mail. All larger orders are shipped by UPS. Can I have the book shipped to a different address other than the billing address? Absolutely. If ordering online be sure to enter both the billing and shipping addresses when you finalize your order. Likewise, with check or money order. To expedite orders over $100, please call 877-529-4332. Do you accept Purchase Orders? Yes, though first time orders need to be pre-paid by a credit card or check. Purchase Orders will be accepted after the initial order is paid. Which forms of payment do you accept? We accept Discover, MasterCard, Visa, checks and money orders. What if I am not totally satisfied with the publications? Can they be returned? We accept returns within 30 days of purchase. We have a No-Return Policy for bookstores. The shipping charge will not be refunded. Can I have permission to reprint the articles found on your website? Permission is granted to print pages for personal use, class work, and for distribution within an organization. Any printed pages must be printed in their entirety, including the copyright notice at the bottom of the page. If references to the material on this site are made instead of printing pages, include www.wrightslaw.com or the full URL of the article. Articles cannot be reproduced for resale. How can I find things on your website? You will
find a search box located in the top, right-hand corner of every single
page on our website. You can search by word, phrase, or string
of words. For best results, be sure to check your spelling.
Our site map will
guide you through the dozens of topics and hundreds of sub-topics found
on our website. Our navigation system, located on the left-hand
side of every page, can also serve as a guide in your search. I would like to write an article or personal story for your website. Who should I contact? Send an email to success@wrightslaw.com. Can you provide personalized advice about my child? Wrightslaw receives hundreds of questions pertaining to specific situations each and every week. Although we would love to answer them all personally, we simply cannot. Through our product line and access to the thousands of articles on our website, available at no cost, we hope that our visitors can find the information they need in order to advocate for their own child. If your case warrants it, you may request a direct consultation (for a fee). Do you provide direct consultations? Yes, we do, for a fee. There are several steps that we recommend you take before requesting a consultation. You can learn more about private, direct consultations on Pete's consultations page. How do I subscribe to the email newsletter? Subscribing to the Wrightslaw Special Ed Advocate couldn't be easier. Simply enter your email address into the box located on the left-hand side of every page on our website. You can also visit our subscription page to learn more. How do I unsubscribe from the email newsletter? Each newsletter
includes your personal link to unsubscribe. When you click this link,
the newsletter program will unsubscribe you.
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