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Frequently Asked Questions (FAQs) Products |eBooks |Multimedia Training CDs | Ordering | Shipment | Payment | Returns | Reprints Website | Article Submissions | Personal Advice & Consultations | Newsletter We receive hundreds of questions each week pertaining to advocacy, our website, products, ordering, shipping - you name it. Here are a few of the more frequently asked questions. What are eBooks? An eBook is an electronic or digital edition of a conventional printed book. Digital editions can be read on devices you already own - desktop, laptop, many popular smartphones, iPad, and other dedicated eReaders like Kindle, Nook, Sony, etc. What digital eBook formats are available?
How do I download an eBook to my computer? Your sales receipt will contain an active hyperlink to the digital file. Right click the link, then save the file to your computer. Note: Be sure to take note of where you saved the file. (Kindle mobi files (.prc) should download to "My Kindle Content." If you are using an iPad, e Pub files (.epub) should download directly to your ibooks.) What if my download retry limit has been reached? You have three attempts to download the file. If you receive this message you will need to contact us to reset your link. Email orders | at | wrightslaw.com. Please include your full name and order number. I can't open the eBook on my computer. What should I do? You must have a "reader" on your computer in order to open and view a digital file. If you do not already have a reader on your computer, download one free. (see download links below) You may download a free sample chapter of a Wrightslaw eBook. Wrightslaw: From Emotions to Advocacy (.pdf) Sample Chapter 1 - Getting Started If the chapter does not automatically open in your computer, you may not have a reader installed. We provide the links below to download the free reader software.
How do I transfer an eBook to my Kindle or other eReader? After you purchase a Wrightslaw eBook, download the file on your computer (remember where you saved the file). Use the USB cable that came with your device to transfer the eBook from your computer to your Kindle. Depending on what type of device you have, you may need to transfer the eBook file from your computer to your device if the file does not automatically open in your eReader. Do eBooks support text-to-speech? Yes. Both the Kindle mobi format and the ePub version are enabled with text-to-speech that turns these eBooks into audio books. Check your eReader to make sure text-to-speech is enabled on your device. There are a variety of eReaders and free software apps that will read the files. Kindle has a TTS feature, the iPad uses VoiceOver, Nook Study (a free eTextbook app for PC & MAC) reads with text-to-speech, etc. Please see the instructions with your device about text-to-speech. Multimedia Training Programs on CD-Rom How do I find what Multimedia Training programs are available? We are building a library of recorded programs on a wide range of topics that will grow over the next few weeks and months. Visit the Library for a preview of what is available and what is Coming Soon! Or, visit the Wrightslaw Multimedia Training Center. How does Multimedia Training work? Our Wrightslaw multimedia training programs are digital programs. You will view a PowerPoint presentation while listening to an audio program. All the programs are self-study and allow you to work at your own pace. The programs are recorded, you play them as you play movies. You can pause, rewind, fast forward, and repeat the entire program or parts of the program. Can I stop a program and restart it later? Yes. You have unlimited access to any program you purchase. You can view the recorded program or parts of the program as often as you like. Do I need any special equipment to view the presentation? In order to view the Wrightslaw Multimedia Training presentation, you will need WebEx software on your computer which should have either built-in or external speakers. We provide a test file, click here to test, to see if you already have the software. If the program does not automatically open with the "ATAUTHOR" WebEx software, we provide the link to download the free software, at no charge, so you can confirm that you are able to view the presentation. Be sure to choose .WRF Player when downloading the WebEx program. I have a PC/MAC. Are there any specific requirements or compatibility issues for MAC users? Some MACs cannot run the WebEx programs in Safari, but use Internet Explorer or Mozilla Firefox instead. What formats are available? Wrightslaw Multimedia Training programs are available in CD-ROM format.
Is a textbook required for the programs? Yes. The law related programs will use Wrightslaw: Special Education Law, 2nd. Edition as the required coursebook. You will need a copy of that book as Pete will go over specific statutes and regulations and direct your attention to critical footnotes on various pages. The advocacy related programs will use Wrightslaw: From Emotions to Advocacy, 2nd Edition as the required coursebook. Pete will discuss specific concepts contained in various pages and have you look up critical items that will improve your advocacy skills. How can I purchase a textbook for the training programs? Coursebooks can be purchased in combination with the Multimedia Training Program at a special price.
All Wrightslaw publications can be found in the Wrightslaw store. Can I earn CEU credits for Wrightslaw Multimedia Training? Wrightslaw Multimedia Training The 4 part Special Education Law and Advocacy program has been approved by the University of Missouri-Kansas City, Division of Continuing Education for CEU's. Please verify applicability with your professional board or association. Ordering How do I order your products? Visit our online store to learn about our products, specials and other information related to your ordering needs. Do you offer student discounts? Yes. Visit our Student Discount page for details. Do you
offer exam texts to instructors? Yes.
Visit our Academic
Sales page for details. Where is my order? First check the address you provided. Be sure the bill to and ship to zip codes are correct. Please contact us at orders | at | wrightslaw.com. Include your full name, order number and the correct address. In some cases, if the zip code is incorrect UPS and or the USPS will forward the package to the correct address. There may be a 1 to 2 day delay. How will my order be shipped? It depends on the size of your order. Generally 2 books or less (depending on size) ship by United States Postal Service. Bulk orders are shipped by UPS. Can I have the book shipped to a different address other than the billing address? Absolutely. If ordering online be sure to enter both the billing and shipping addresses when you finalize your order. Likewise, with check or money order. To expedite orders over $100, please call 877-529-4332. Do you accept Purchase Orders? Yes, though first time orders need to be pre-paid by a credit card or check. Purchase Orders will be accepted after the initial order is paid. Which forms of payment do you accept? We accept American Express, Discover, MasterCard, Visa, checks, and money orders. What if I am not totally satisfied with the publications? Can they be returned? We accept returns within 30 days of purchase. We have a No-Return Policy for bookstores. The shipping charge will not be refunded. Can I have permission to reprint the articles found on your website? Permission is granted to print pages for personal use, class work, and for distribution within an organization. Any printed pages must be printed in their entirety, including the copyright notice at the bottom of the page. If references to the material on this site are made instead of printing pages, include www.wrightslaw.com or the full URL of the article. Articles cannot be reproduced for resale. How
can I find things on your website? You will
find a search box located in the top, right-hand corner of every single
page on our website. You can search by word, phrase, or string
of words. For best results, be sure to check your spelling.
Our site map will
guide you through the dozens of topics and hundreds of sub-topics found
on our website. Our navigation system, located on the left-hand
side of every page, can also serve as a guide in your search. I would like to write an article or personal story for your website. Who should I contact? Send an email to success | at | wrightslaw.com. Can you provide personalized advice about my child? Wrightslaw receives hundreds of questions pertaining to specific situations each and every week. Although we would love to answer them all personally, we simply cannot. Through our product line and access to the thousands of articles on our website, available at no cost, we hope that our visitors can find the information they need in order to advocate for their own child. If your case warrants it, you may request a direct consultation (for a fee). Do you provide direct consultations? Yes, we do, for a fee. There are several steps that we recommend you take before requesting a consultation. You can learn more about private, direct consultations on Pete's consultations page. How do I subscribe to the email newsletter? Subscribing to the Wrightslaw Special Ed Advocate couldn't be easier. Simply enter your email address into the box located on the left-hand side of every page on our website. You can also visit our subscription page to learn more. How
do I unsubscribe from the email newsletter? Each newsletter
includes your personal link to unsubscribe. When you click this link,
the newsletter program will unsubscribe you.
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Adobe PDF Download is a searchable
and printable PDF file that is saved on your hard drive. This is not
a CD-ROM that comes with the book. The PDF download includes bookmarks and page
thumbnails so you can move easily between chapters and pages.
When you purchase the Print & PDF Download Combo, you will receive
a receipt by email that includes a download link. 
Kindle (Mobipocket) (.prc) format can be read on Amazon's Kindle. Books formatted for the Kindle use a proprietary format designed to work on Kindles made by Amazon. When you purchase this format, you will receive a receipt by email that includes a download link. Right click the download link and save the file on your computer. Use a USB cable to transfer the eBook from your computer to your Kindle. 
e Pub (.epub) is the standard digital format, that makes it possible for you to read eBooks on iPad, Nook, Sony Reader, ADE, Android etc. When you purchase this format, you will receive
a receipt by email that includes a download link. If you have an iPad, order your eBooks in the ePub format.
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